Vivy Travel — Terms and Conditions

01Booking Conditions

To secure a reservation, Vivy Travel requires written confirmation and payment of a deposit or partial payment of the total trip cost. Prices indicated in our quotations are subject to the terms of our service providers (hotels, airlines, etc.) and may change before your reservation is confirmed and a contract comes into effect. Vivy Travel and its agents reserve the right to increase or decrease the prices displayed in the travel program.

02Payment Terms

• Reservations made more than 90 days before departure: a deposit of 30% of the total trip cost, as indicated on the detailed quote, is required. The remaining 70% must be paid at least 30 days before departure.
• Reservations made 60 to 90 days before departure: a deposit of 50% of the total trip cost is required. The remaining 50% must be paid at least 30 days before departure.
• Reservations made less than 30 days before departure: full payment of the total trip cost, as indicated on the detailed quote, is required at least 25 days before departure.

Failure to pay the balance by the due date may result in Vivy Travel considering the reservation as canceled by the client.

03Payment Methods

Currently, Vivy Travel Madagascar accepts the following payment methods:

• Bank transfer: bank details will be provided at the time of booking. The client is responsible for all transaction fees charged by their bank.
• Checks from local banks: BNI, BMOI, BFV SG, MCB, or any other institutional bank registered in Madagascar at the time of billing.
• Cash in Ariary (local currency) or in foreign currencies (Euros or Dollars). Transaction fees may apply for currency conversion.
• Credit card: VISA or MasterCard, available on request.

04Acceptance of Payments

• More than 30 days before departure: checks are accepted on request.
• Less than 30 days before departure: only credit card payments, cash, or certified checks will be accepted.

05Reservation Changes

• An administration fee, plus any additional costs incurred, will apply for changes requested on a confirmed reservation within 30 days prior to departure.
• Changes requested after this period will be treated as cancellations and will be subject to the cancellation fees below.
• All changes are subject to availability.

06Cancellation Policy

In the event of cancellation, Vivy Travel is entitled to charge a lump-sum termination fee as follows:

• After order confirmation: 30% of the total trip cost.
• 60 to 30 days before departure: 50% of the total trip cost.
• 30 to 7 days before departure: 75% of the total trip cost.
• Less than 7 days before departure: 100% of the total trip cost.

For local flights, tickets issued are subject to the airline's cancellation policy.

07Travel Formalities

• It is the passenger's responsibility to comply with police, customs, and health formalities and to obtain the necessary visa before traveling.
• Any costs or consequences arising from failure to provide required documents (passport, visa, minor travel authorization, vaccination certificate, etc.) remain the passenger's responsibility.
• No refunds will be issued for trip cancellations due to non-presentation of required documents.